Terms and Conditions

1. General Conditions

By using our website and services, you confirm that you:

• Are at least 18 years old or have permission from a legal guardian.
• Agree to use our site lawfully and in compliance with these Terms.
• Will not use our products for illegal or unauthorised purposes.

We reserve the right to refuse service to anyone, at any time, for any reason.

2. Products & Orders

2.1 Product Availability

• All products displayed on our website are subject to availability.
• We reserve the right to discontinue the sale of any product at any time.
• Prices may change without prior notice.

2.2 Order Acceptance

• Your order constitutes a purchase offer that we may accept or decline.
• You will receive a confirmation email once your order is processed.
• If an item is out of stock, we will inform you and offer an alternative or a refund.

2.3 Pricing & Payment

• All prices are in GBP (£) and include applicable UK taxes.
• We accept major credit/debit cards and PayPal through secure payment providers.
• PinkPen is not responsible for additional bank charges or currency conversion rates.

3. Shipping & Delivery

• Free UK delivery within 6 to 8 working days.
• Delivery times are estimates and may vary due to unforeseen circumstances.
• PinkPen is not responsible for delays caused by customs, postal services, or other external factors.
• You are responsible for providing an accurate address. We are not liable for lost orders due to incorrect information.

See our Shipping Policy [Insert Link].

4. Returns & Refunds

We offer a 90-day satisfaction guarantee if you are not happy with your purchase.

4.1 Return Eligibility

• Items must be unused, in their original packaging, and in resalable condition.
• Return requests must be made within 90 days of receipt.

4.2 Refund Process

• Contact us at support@pinkpen.ie to initiate a return.
• Refunds are processed within 5 to 10 working days after receiving and inspecting the product.
• Return shipping costs are the customer's responsibility unless the product is faulty.

See our Returns & Refunds Policy [Insert Link].

5. Intellectual Property

All content on the PinkPen website, including text, images, logos, and designs, is protected by copyright and intellectual property laws.
You may not copy, reproduce, or distribute our content without permission.

6. Limitation of Liability

• PinkPen is not responsible for indirect, incidental, or consequential damages related to the use of our website or products.
• Our products are provided "as is" without express or implied warranties.
• In any case, our liability is limited to the amount paid for the relevant product.

7. User Conduct

By using our site, you agree not to:

• Engage in fraudulent or illegal activities.
• Disrupt the website’s proper functioning, introduce viruses, or attempt to hack our systems.
• Use automated tools to extract or collect data from our site.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their content, security, or policies.

9. Changes to the Terms

We reserve the right to modify these Terms at any time. Any changes will take effect immediately upon publication on our site. By continuing to use our services, you accept the updated Terms.

10. Contact

If you have any questions regarding these Terms, contact us at:
📧 Email:  support@pinkpen.ie