Privacy Policy

Privacy Policy

Welcome to PinkPen. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website [your URL] or purchase our products. By using our services, you agree to the practices described in this policy.

1. Information We Collect

When you use our website, we may collect the following types of personal data:

1.1 Information You Provide to Us

• Name, email address, phone number, and delivery address when you place an order.
• Payment details (securely processed through third-party providers).
• Any communication you send us, including requests to support@pinkpen.ie.

1.2 Information Collected Automatically

• IP address, browser type, and device information.
• Usage data, including pages visited and time spent on the site.
• Cookies and tracking technologies (see Section 6 for more details).

2. How We Use Your Information

We use the collected information to:

• Process and ship your orders.
• Provide customer support and respond to inquiries.
• Improve our website, products, and your user experience.
• Send order updates, promotional offers, and newsletters (opt-out available at any time).
• Detect and prevent fraud or security threats.

3. Sharing Your Information

We do not sell or rent your personal data. However, we may share it with:

• Service providers (e.g., payment processors, couriers, IT services) to process orders.
• Legal authorities if required by law (e.g., fraud prevention, regulatory compliance).
• Marketing and analytics tools to enhance customer experience (Google Analytics, Facebook Ads, etc.).

4. Security of Your Information

We take data protection seriously and implement strict security measures:

• Payments are encrypted via secure third-party providers.
• Data is stored on secure servers with restricted access.
• Regular monitoring to prevent unauthorized access or data breaches.

However, no online transaction is 100% secure.

5. Your Rights Under the GDPR

As a customer in the UK or EU, you have rights under the General Data Protection Regulation (GDPR):

• Access – Request a copy of the personal data we hold.
• Correction – Request updates or corrections of inaccurate information.
• Deletion – Request the deletion of your personal data (subject to legal obligations).
• Opt-out – Unsubscribe from marketing emails at any time.

To exercise your rights, contact us at contact@pinkpen.ie.

6. Cookies and Tracking Technologies

We use cookies and similar tools to enhance the user experience:

• Essential Cookies – Necessary for the website’s functionality.
• Analytical Cookies – Help us understand site usage.
• Marketing Cookies – Used for advertising and retargeting.

You can manage or disable cookies in your browser settings.

7. Third-Party Links

Our site may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies separately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

9. Contact

If you have any questions about this Privacy Policy, please contact us at: 📧 Email: contact@pinkpen.ie